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// we transform for the better

Smart Products

Intelligently networked.
With product and customer.

Smart Products from KBC Digital Makers

Intelligently networked. With product and customer.

Cumbersome product operation. Missing usage data. Surprising errors. Costly maintenance. Your product is elusive after the sale. To meet this challenge, you need fast and location-independent access for all users.

This is where 'KBC Smart Products' supports you: with the help of Internet of Things (IoT), we create connected products that help you bring your product digitally closer to the company and your customer - regardless of your batch size. Together with you and your team, we analyze the initial situation and develop a customized solution for you and thus the basis for your business model of the future.

Set the course for the next generation of your products.
Your entire company will benefit.

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Increase customer loyalty

With the help of digital services, you are in continuous contact with your customers and thus have the opportunity for long-term customer loyalty.

for Sales,ProductManagement

Increase in service quality

Location-independent access to customer systems enables you to optimize time, costs and, above all, the quality of your service performance, thereby ensuring customer satisfaction.

for PdM,customer service, field service

Improvement of
product quality

Transparency in the usage behavior of your customers enables you to measure the quality of your products and thus ensure and improve it in the long term.

for Product Management, R&D

More effective Internal customer service

A quickly viewable customer profile and intelligent alarms enable your customer service to promptly and proactively troubleshoot before the customer even notices.

forCustomer Service, Field Service

More convenient product usage

With the help of a digital control and evaluation facility, your products can be operated from anywhere in the world using any terminal device.

for PdM, Customer, Sales

Targeted field servicedeployments

Timely advance information allows your technical field service to be better prepared for on-site operations, saving costly multiple trips.

for Customer, Field Service,Customer Service

Focused Product development

Available product usage and service data can be used as a basis for targeted expansion of the functional scope of your product.

for PdM, R&D, Sales

Stand out from the competition

Digital product features give you a competitive edge over your competition and are fuel for marketing and sales.

for PdM, Sales, CDO

Establishment of new
business models

Based on immediately available usage data, new business models such as pay-per-use can be established for your product.

for PdM, Sales, CDO

All products at a glance. With Smart Products.

The central dashboard enables your customers to see the current status of the products and to act quickly if necessary. The structure adapts to the situation of your customer - no matter how many products your customer has in use and how individual each of them is. The intuitive and easy-to-use interface helps your customers manage their products.

Customer/Customer Service/Field Service

kbc smartproducts dashboard

All problems solved quickly. With Smart Products.

If a fault occurs, the smart product notifies your customer anywhere in the world and your customer can immediately start troubleshooting. If the error itself is not resolvable - or if a simple question arises - your trained customer service team can provide seamless support remotely. And if the problem does require on-site intervention, your field service team will have all the information they need for an effective response.

Customer/Customer Service/Field Service

kbc fehlerbehebung

A better overview of all data.
With Smart Products.

The usage data of your products helps you to take your product development and research to the next level. With the help of easily configurable diagrams in different levels of detail, you have the foundation for your future product strategies and decisions. Not only will you be able to identify frequently and rarely used features of your product, but you can also use the data to further improve the quality of your products.

Product Management/Researchand Development

kbc smartproducts datenanalys

We understand

// we transform for the better

We love digitization. We talk corporate. And we'll get to work - together with you.

KBC Digitalmakers: Shaping the future digitally together

As KBC Digitalmakers, we are dedicated to making the world a little bit more digital. What for? So that we can make processes, products and business models simpler, better and more scalable. And to create new potential and opportunities.

We ride the digital wave, but stay grounded. Without any buzzword bingo. You have a problem? We don't have a solution - because we first develop one together with you.

We understand what matters to companies and their target groups. Why? Because our 130 years of experience as K-Businesscom (formerly Kapsch BusinessCom) have enabled us to gather mountains of know-how and do-how with the help of numerous industry and technology experts. And we share this knowledge with you.

Start your future. With Smart Products.

In 7 steps to your intelligent product

With 'KBC Smart Products', we value individuality - but that doesn't mean we have to reinvent the wheel every time. To save you costs and time, we make use of an established modular system and solutions and the experience gained from a large number of past customer projects.

The result? A sensible overall solution. Starting with the conception, through the software development, to the successful rollout and ongoing further development. We do it digitally. In our 7-step process.

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Ready for the
next step?

smart Products' combined with a comprehensive Customer Platform.

Contact us for more details on your holistic'Customer Platform' solution.

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kbc smart products smart platform


"Due to your broad-based Expert:in, agile way of working and eye-to-eye communication, a modern 'Internet-of-Things' landscape was implemented with KBC, from interface to UI/UX design, and in a very short time."

DI Dr. Hubert Rams

Head of System Development - Fröling Heizkessel- und Behälterbau GmbH


"After intensive preliminary work, we came to Microsoft Azure and KBC. We appreciate the team's goal-oriented, professional approach. K-Businesscom is a partner at eye level who understands our business and supports us not only technologically, but also methodically and strategically in business model innovation. This fits perfectly with our solution-oriented way of working."

Markus Ecker

Chief Development Officer - Röchling Industrial Oepping


Let's talk!

Make an appointment now with one of our 'KBC Smart Products' experts.

How may I help you?