Customer-related processes are complicated and time-consuming - at least this is the experience of many industrial companies. From the moment a finished product leaves the production facility, customer support often falls away, is not very transparent or is unsatisfactory for both sides. If customers want information or services after the fact, they often have to sift through mail histories and check with several departments. There is no question of efficiency.
To structure customer processes better and make them more transparent, KBC offers a customer platform with a modular structure. The first step is usually an analysis of the current situation, which our experts use to determine the process and data situation. Based on this, they define a target picture together with the company and clarify how far the digitization of their products and/or services and especially the automation should go.