Banking and insurance processes are becoming increasingly digital, convenient and secure. K-Businesscom's industry-specific solutions – such as legally binding end-2-end contract conclusions for online banking – play an important role in this development.
Digitalization in finance
10 p.m. in the evening in Graz. It is hotly debated. "Well then, I'll lock it up right away," says the husband, contrite to go to the laptop. It's about household insurance for the new apartment. How does he do it at this time? Quite simply with digital solutions for banks and insurance companies from K-Businesscom.
K-Businesscom for the financial sector
Banks and other companies in the financial sector can benefit from the expertise and customized solutions of Austria's leading digitalization partner. The advantages of working with K-Businesscom include:
- increased efficiency and productivity
- reduction in costs
- increased security, trust, and transparency
- new business opportunities thanks to new digital offerings
- legal security
- optimization of customer satisfaction
- acquisition of new customers
- secure investments in a secure future
- technological innovation for your business without forklift upgrades
Finance solutions by K-Businesscom & K-Businesscom partners
From K-Businesscom's own range of products to the high-quality products of renowned partner companies: K-Businesscom has positioned itself broadly when it comes to digitalization in the financial sector.
Partner-Produkte für das digitale Finanzwesen
Dienstleister – einschließlich Banken – sind dazu verpflichtet, ihren Kunden Vertragsänderungen und andere wichtige Informationen auf einem Durable Medium zur Verfügung stellen. Hitachi hat für dieses notwendige Durable Medium ein von den Aufsichtsbehörden genehmigtes Konzept entwickelt. Dabei wird die Objektspeicherung mittels WORM Storage entweder an ein unabhängiges Internet-Portal oder an ein Internet-Banking-Portal gekoppelt. Das garantiert die Einheitlichkeit von wichtigen Daten und den Zugang zu ihnen sowie die Belieferung der Kunden mit diesen Daten.
Weitere für den Finanzsektor relevante Produkte sind:
- Empathy Suite Videoberatung: hochwertige, anwenderfreundliche, sichere und skalierbare Beratungslösung über Online-Kommunikation
- Open Legacy: hilft dabei, Alt-Systeme für neue, digitale Lösungen verfügbar zu machen – in Microservices oder unabhängig von Servern.
- Digital Customer Experience Management Center: Die Umsetzung beinhaltet Datenaufbereitung, Business-Analysen, Informationsübersicht, Agent Desktop, digitales Customer Onboarding, Voice Chat und Chat Bot, automatische Angebotsgenerierung und Texterkennung.
Digitalization in the financial sector – Topics, trends and challenges
With industry-specific solutions, K-Businesscom is responding to the latest developments in the financial sector:
- Banks and other financial service providers are under constant public scrutiny.
- They must comply with strict laws and regulations enacted by legislatures as well as national and European financial supervisory authorities.
- Regulatory requirements and stricter financing criteria reduce the potential customer base.
- Transparency and compliance are mandatory – flexibility and productivity are essential.
- Offline banking increasingly makes way for online banking.
- There are fewer branch offices and fewer staff, yet higher expectations of customer support and consulting quality.
- Technology companies offer their own payment solutions.
- New forms of financing such as crowdfunding are emerging.
- Pressure to reduce costs: Margins are falling, processes are being optimized.
