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Krems University Hospital

Perfectly managed patient flows and high satisfaction among waiting outpatients with PatientFlow from KBC.
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Who is
KremsUniversity Hospital?

With its twelve clinical departments and five clinical institutes, Klinikum Krems is an important regional healthcare institution and employs 1,206 people.

Business Challenge

The outpatient area is divided into two large areas: on the one hand, the acute area for accidents and the emergency outpatient department, and on the other hand, the appointment outpatient departments, to which all scheduled patients come. With 10 compartments to administer, this resulted in long queues that extended into the corridors.


To cope with the long queues, a ticket vending machine including digital queue management was installed.

  • Concept development
  • Installation and configuration
  • PatientFlow Software
  • Ticket machine of the company QMatic
  • less organizational effort for the staff
  • More comfortable and orderly waiting time for patients

It is important to know one's own processes and the paths of the patients in order to be able to start successfully with digitization.

Angelica Schinko

Head of Patient Admin. and Medical Administration at Krems University Hospital

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