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Regional Hospital Feldkirch

Customer Flow Management solution, PatientFlow for greater patient comfort, more efficient processes and optimal data security.
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Who is

The Vorarlberger Landeskrankenhäuser stand for top-quality inpatient care throughout Vorarlberg - with around 5,000 employees for 450,000 patients. In addition to the Landeskrankenhaus Feldkirch as a focal point and teaching hospital, the network includes the sites in Hohenems, Bregenz, Rankweil and Bludenz, including two nursing schools.

Business Challenge

The solution was to be integrated into the hospital information system HIS. Thanks to team-oriented project management, the various service providers involved were able to work together efficiently and purposefully.


The PatientFlow solution from K-Businesscom for the main hospital in Feldkirch enables waiting tickets to be issued and called up in an orderly manner via screen display. A self-check-in via eCard terminal is available for patients with appointments. There are a total of four ticket counters with large user interfaces and eCard readers at the main entrance, as well as a smaller ticket counter at the Infopoint. The calls are made via eight info screens in the waiting area.

  • Comprehensive consulting services
  • Conception of the solution
  • Delivery of hardware and software
  • Integration into the existing infrastructure
  • Solution from a single source "made in Austria
  • Investment and future security
  • Sustainable solution (further development, maintenance)
  • More quality in patient handling
  • Optimized processes
  • Improved working conditions for staff

The project management was super reliable and the coordination was at eye level, very professional and uncomplicated. Everyone pulled together. We are glad that we chose a solution with an interface to our HIS. This was a bit more time-consuming, but we now have the optimal solution for us, and the patients are also happy.

Fabiola Vallaster, BA, MBA

Assistant to the hospital management

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