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FIX Building Security + Service

Digitization of the process chain with WorkHeld.
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Who is
FIXBuilding Security + Service?

FIX Gebäudesicherheit + Service GmbH is a leading specialist for safety and efficiency in modern building operations. The goal: prevention of personal injury and property damage through regular and professional maintenance work on doors, gates and fire or smoke curtains in compliance with the currently applicable standards and statutory regulations. FIX is part of the Peneder Group and stands for over 30 years of experience, certified service partnership and comprehensive expertise for fire protection constructions.

Business Challenge

Digital solutions have been in use at FIX for over ten years, primarily for maintenance protocols for door and gate systems. In the meantime, however, requirements have increased significantly. The software used so far can no longer keep up. There are many additional operating resources and products with new assets and options. The goal: digital management of all processes, consistency of the complete workflow, simplification of handling for service technicians, integration of additional data such as photos, technical and organizational documentation.


WorkHeld software provides digital workflows and remote support for industry and service. WorkHeld makes mobile maintenance efficient and simplified:

  • Improved resource planning for service teams
  • Optimization of spare parts management and asset documentation
  • Transparency of working times, machine status and costs
  • Consulting
  • Planning
  • Implementation
  • Support
  • Consistency from service to billing
  • Simplification of the planning of technician assignments
  • Easy to understand software
  • Basic platform offers clearly defined handling
Future outlook

At FIX, the aim is to extend digitization to the area-wide recording of complete buildings. This is not just about the service area, but about the buildings as a whole. With more data, the integration of object photographs and 3D representations, and the consistent location of images and operating resources in a complex digital management system.

We felt very well taken care of at K-Businesscom and WorkHeld. Our ideas were understood and our own ideas were not rejected, on the contrary, they were accepted and integrated. All in all, we were able to realize this project well together.

Robert Punzenberger

Managing Director FIX Gebäudesicherheit + Service GmbH

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