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Federal Theater Holding

Implementation of a CISCO DNA Center for centralized network management.
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Who is
Bundestheater Holding?

The Austrian Federal Theaters - wholly owned by the Republic of Austria - are Austria's largest theater organization. The Burgtheater with its branches Akademietheater and Kasino am Schwarzenbergplatz, the Vienna State Opera and the Volksoper Wien, the Vienna State Ballet as well as the ART for ART theater service company are organizationally and strategically united under one roof. The Austrian Federal Theaters employ over 2,300 people, 900 of whom work in IT alone.

Business Challenge

The Bundestheater Holding or its facilities are heavily dependent on a well-functioning IT infrastructure. This applies to all areas: Stage technology, building technology, artist disposition, ticketing and much more. In order to be able to manage all of this securely and consistently, a highly available IT system is required. At the Federal Theaters, the IT has grown steadily over the years and became increasingly inhomogeneous. There was no central network management, there was no overview of the network as a whole, and maintenance work was time-consuming and resource-intensive.


With a Cisco DNA Center, the entire network - fully automated - is always in view, it can be managed centrally, problems and causes can be identified quickly, maintenance work is uncomplicated and network components can be replaced easily.

  • Comprehensive consulting
  • Planning and conception
  • Solution implementation
  • Support services

The Cisco DNA Center is a highly effective control center for networks. The technology is deployed on a physical appliance. All tech roles are supported through guided workflows, from NetOps and AIOps to SecOps and DevOps.

  • Improvement of all IT-relevant management processes: Administration, personnel management, controlling
  • Optimization of customer services: eTicket, customer experience
  • Investment and future security through a flexible and expandable solution
Future outlook

The digitization process is to be driven forward in the next steps. The Cisco DNA solution will be expanded into a Group-wide monitoring system. One focus will be on general IT security with the establishment of a powerful security operation. Here, too, the data and network information obtained from the Cisco DNA Center will play a key role.

As a theater organization, we are a very analog product, if I may say so, but without top IT and without digitization, we would not be able to implement our offering at all and provide such a strong program to theater enthusiasts from all over the world.

Ing. Markus Huber

CIO of the Federal Theater Holding

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